We will only consider changing a chain type and color plating within 24 hours after the order was placed but nothing else. After you send your first email asking order status but haven’t received any response yet, please allow us to get back to you within 12 to 24 hrs. Please refrain sending multiple emails to avoid being tagged as spam.Īll changes for Custom Orders after placing the order WILL NO LONGER BE ACCEPTED - such as request to add engraving or change the engraving text ( except if it was misspelled ), changing the photo (except for photos with issues) and more.We highly encourage customers to send us an email instead of sending messages in our FB or IG for we do not use our social media accounts as our main tool in providing customer support. GemstoneGods provide assistance via Email Support.To ask assistance or know more about your order status, just email at : and use the subject line ORDER STATUS in emailing us so that we can assist you right away. By any chance you haven’t received one, kindly check your spam folder or possibly you could have entered an incorrect email address. After placing an order, an order confirmation will be sent to the email address you have added upon purchase.However, if you have entered incorrect details in your order such as incorrect shipping address and you thought of cancelling the order, you can just contact our email support and we can update it for you instead of you cancelling the whole order.) ( Note: Orders can only be canceled up to ONE HOUR after the order was placed. Please send a photo or video of the damaged product you received and use the subject line ORDER ISSUE in emailing us so that we can assist you right away.If the product you received is in anyway damage or has a slight issue, please make sure to email : assistance.Please see our RETURNS AND REFUNDS POLICY. We offer a 30-DAY RETURN POLICY if, for any reason that you are not satisfied with your purchase ( except for CUSTOMIZED ORDERS ), kindly send us an email first before returning the product. Disclaimer: All Custom products are final sale and are not eligible for refund or exchange since it's a customized item and cannot be resold in our store.We will keep you updated throughout the process by sending you emails and we would like to offer you discounts only available to you. This is a process of smelting, crafting and hand-setting the stones to the piece, so it takes time. On the side note, any order that was validly selected for final rechecking as per the manufacturer's request to ensure high-quality production might take a few more days for the item to be delivered, then we will ship them according to the service you chose at checkout. Get anything you want to be written in a beautiful luxurious 18k gold plated Custom Medium Bubble Letters and choose your favorite color from any of these options, the Yellow Gold, White Gold, Rose Gold or Platinum coupled with different variations for diamond colors.Īll custom orders will take 5 to 8 weeks after the order date. EASY TRACKINGĬheck your order status online.GemstoneGods Brand New Service.

Knowledgeable and professional support team is always happy to help you. We don't want you to choose between the best value and the best service. NEW ARRIVALSīrand new products are available on a regular basis. It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection. FREE SHIPPINGĮnjoy flexible international shipping services that currently operate in over 200 countries across the world.

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure. We are always ready to give you the best solutions! SAFE SHOPPING ✔ 100% Satisfaction Guarantee: If for any reason you’re not completely satisfied with our service, easy Product Return and Full Refund will be provided. ✔ Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can enjoy the best shopping experience. Just contact us and we will refund the purchase price. All our products are backed with 60-day money back guarantee. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP. We truly believe in the best customer support, that is why we will do whatever it takes to make sure you have a positive purchasing experience. Shop safely using the world’s most popular and trustworthy payment methods! At, we take your security and privacy very seriously. Our highest priority is to make you happy, so every order comes with a 60-day money back guarantee! ✔ We proudly offer an absolute satisfaction guarantee.

Ice box custom bubble letter chain